1. Who we are
The data controller is ITS SYSTEMS, NIPT M62905204D, Bulevardi Aqif Pasha, Elbasan, Albania. Privacy contact: privacy@its.al.
ITS Fleet is the management app for public transport operators and staff in Albania, part of the ITS Control Center platform.
2. What the app does
It shows lines and shifts, recent tickets, sales and vehicle positions on a map. It is a work tool for authorised people; it is not a public app and shows no advertising.
3. Data we process
- Work account — name, sign-in identifier and role.
- Session — the authentication token stored on the device.
- Trusted device — the public key generated on the device and the device model.
- Activity in the app — pages you open and filters you use, within your session.
- Technical data — IP address and request logs.
- Maps — tiles are provided by MapTiler, which receives the IP address as part of the request.
4. Trusted device and app lock
After the first sign-in the device is registered as trusted so the password is not required every time. The private key stays in the Android Keystore and is never sent to the server.
The app locks automatically after 5 minutes of inactivity; unlocking can use fingerprint or face, verified by Android.
5. Legal bases (GDPR)
Processing relies on the contract with the operator (Art. 6(1)(b)) and our legitimate interest in service security and operation (Art. 6(1)(f)).
6. Retention
Operational data is kept according to the contract with the operator and the legal periods that apply to it. Server technical logs contain the IP address, method, requested path (without search parameters), response code, size and duration; they rotate daily and are kept for 14 days.
7. Your rights
You may request access, correction and object to processing; you may lodge a complaint with the Albanian Commissioner for the Right to Information and Protection of Personal Data. Requests: privacy@its.al.
8. Children
The app is a work tool for people aged 18 and over.
9. Permissions
- Internet — for platform data and the map.
- Biometrics — only if you enable fingerprint unlock.
10. Changes
When the policy changes it is published on this page with a new date.
11. Contact
ITS SYSTEMS · privacy@its.al · info@its.al