1. The service and its provider
These terms govern the use of ITS Bileta, the POS application of the ITS Control Center platform for public passenger transport operators in Albania: urban, suburban and interurban.
The platform provider is ITS SYSTEMS, business identification number (NIPT) M62905204D, Bulevardi Aqif Pasha, Elbasan, Albania, operating the ITS Albania service. Contact: info@its.al, telephone +355 68 641 2170.
ITS provides the technology platform. Transport is provided by the relevant operator; use of the application does not itself make ITS the carrier.
2. Users and accounts
The application is a work tool for authorised persons aged 18 or over. It is not a public ticket-purchasing application and does not offer public registration. Accounts are created by the operator or platform administrator; available functions depend on the role, permissions and authorised device.
Use only your own work account and keep your credentials confidential. Do not share passwords, use a colleague’s identity or leave an active session on an unattended device. Notify the operator immediately if the device is lost, unauthorised access is suspected or your work authorisation ends.
3. Permitted use
You receive a limited, non-exclusive right to use the application for the operator’s authorised tasks. The application and its protected elements remain the property of ITS or the relevant licensors; rights relating to records and data are determined by applicable agreements and law.
You must not bypass security controls, access another operator’s data without authorisation, manipulate tickets or records, submit fictitious sales, distribute credentials or interfere with the operation of the service. These restrictions do not affect rights that cannot lawfully be restricted.
The device must be used safely. Drivers must not interact with the application while driving.
4. Tickets, fares and operator responsibilities
The operator and authorised persons are responsible for the accuracy of the configurations and actions they perform: line, route, direction, fare, ticket category, shift and device, within their responsibilities and those of the relevant authorities.
Check the displayed information before confirming a sale. Follow the operator’s procedures for collecting payments, handing over money and reconciling shifts. Report inaccuracies or discrepancies; do not conceal them or create other sales to compensate for them.
Obligations relating to transport, fare validity, fiscal documents and passenger requests remain with the responsible parties under applicable law and agreements. Installing the application is not a transport authorisation or fiscal certification. These terms do not set subscription prices or replace the commercial agreement with the operator.
5. Synchronisation, connectivity and external services
Some functions depend on internet connectivity, the device, printer, fiscal services or other providers. Where the application supports offline work, records may await synchronisation; a locally saved action does not necessarily mean confirmation by the server or fiscal service.
Check statuses and warnings. If the status of a sale or printing operation is unclear, follow the recovery procedure and contact the operator before repeating the action. Do not clear application data, uninstall the application or reset the device without checking pending records and obtaining guidance from the responsible person.
Positions, stops and directions estimated from GPS depend on data quality and freshness. They are operational information that must be assessed in context; they do not guarantee an exact location or that a service has been performed.
6. Privacy and data
Data processing is described in the ITS Bileta Privacy Policy. These terms are not blanket consent to data processing and do not replace relevant notices or permissions.
The operator must inform staff about work-related data processing and location use according to the configuration and privacy policy. Do not include unnecessary personal data in free-text fields or support requests; do not send passwords or sign-in codes.
For data rights, contact privacy@its.al. Account deletion instructions are available on the account deletion request page. Deleting a profile does not mean deleting records that must be retained by law.
7. Updates and availability
ITS may perform maintenance and updates for operation, security or legal compliance. The service may be interrupted or restricted; uninterrupted availability and freedom from all errors are not guaranteed. Specific service levels, support and timeframes, where agreed, are set out in the agreement with the operator.
Use authorised versions and follow update instructions. Do not install modified versions or versions from unknown sources on a work device.
8. Restricting or ending access
Access may be restricted or suspended if the operator withdraws authorisation, the relevant agreement ends, these terms are breached or protection of the service and data requires it. Security risks may require immediate action; explanations are provided as appropriate, insofar as they do not compromise security or legal obligations.
Suspending access does not automatically delete tickets, sales or audit records. To restore access or challenge a restriction, contact the operator first and then ITS.
9. Responsibility and other agreements
Each party is responsible for its own obligations and actions under applicable law and agreements. Responsibility for an incident is assessed on the facts; an error displayed in the application does not automatically establish fault by the user, operator or ITS.
These terms do not exclude liability or rights that cannot lawfully be excluded. The signed agreement with the operator governs commercial terms and service levels; in the event of a conflict on these matters, that agreement applies within the limits of the law. These terms do not amend the user’s employment contract.
10. Changes, language and contact
These terms are governed by applicable Albanian law, without affecting mandatory rights that may apply. For a dispute, contact ITS first to seek a resolution; this does not restrict the right to approach the competent authority or court.
Changes are published on this page with a version and effective date. For material changes, the operator is notified before implementation, unless immediate action is needed for security or legal compliance. A change does not apply retrospectively to alter earlier records.
The Albanian version is the official version; the English version is an informational translation. For service questions: info@its.al. For privacy: privacy@its.al.