1. Service and provider
These terms govern the use of ITS Fleet, the operations app of the ITS Control Center platform for administrators and managers of public transport operators in Albania: urban, suburban and interurban.
ITS Fleet is a read-only tool: it shows data recorded by the operator's POS devices and by the platform. The platform provider is ITS SYSTEMS, NIPT M62905204D, Bulevardi Aqif Pasha, Elbasan, Albania. Contact: info@its.al, phone +355 68 641 2170.
ITS provides the technology platform. Transport services are operated by the relevant operator; ITS does not become a carrier merely because the app is used.
2. Users and accounts
The app is a work tool for authorised people aged 18 and over. It is not a public app, offers no open registration and allows no in-app purchases. Accounts are created by the operator or the platform administrator; available functions depend on the role, permissions and the authorised device.
Use only your own work account and keep your credentials confidential. Do not share passwords, do not use a colleague's identity, and do not leave a session open on an unattended device. Notify the operator immediately if a device is lost, unauthorised access is suspected, or your authorisation ends.
3. Permitted use
You are granted a limited, non-exclusive right to use the app for the operator's authorised tasks. The app and its protected elements remain the property of ITS or the respective licensors; rights over records and data are defined by the contract with the operator.
Not permitted: copying, decompiling or redistributing the app; automated extraction of data; sharing access with third parties; any use that harms the platform or other operators.
4. Operational data and source of truth
The data shown in ITS Fleet — sales, tickets, shifts, lines, vehicles and positions — comes from the ITS Control Center platform and the operator's POS devices. It reflects the operator's records; it is not the record itself. ITS Fleet does not create, modify or delete tickets or fiscal records.
For disputes about a sale, a ticket or a fiscal document, the operator's POS records and the fiscal system are authoritative.
5. Map, positions and external services
The map shows the operator's lines, stops and vehicle positions. Map tiles may come from MapTiler or, alternatively, from OpenStreetMap. The tile provider receives the device IP address and technical request data under its own policies.
Vehicle positions depend on devices in the field and on the mobile network; they may be delayed or unavailable.
6. Privacy and data
Fleet stores locally on the device only what it needs to work: the session token and the trusted-device registration data, protected by the system's secure storage. The password is never stored in the app.
Processing of personal data is described in the ITS Fleet Privacy Policy, which forms part of these terms.
7. Updates and availability
The app is distributed through Google Play and updated there. Older versions may no longer be supported after a new release; updating to the latest version is recommended. ITS maintains the platform and may temporarily interrupt the service for maintenance, security or reasons beyond its control.
8. Restriction or termination of access
Access may be restricted or revoked by the operator or by ITS when the employment relationship ends, the role changes, these terms are breached, or platform security requires it. Revoking the account or the trusted device closes the session on that device.
9. Liability and other agreements
The app is provided “as is”, as an informative tool for operational decisions that remain with the operator. ITS does not guarantee complete accuracy or continuity of data coming from third-party systems or from devices in the field. To the maximum extent permitted by law, ITS is not liable for indirect damage or loss arising from reliance on the app.
This does not exclude liability that cannot be excluded under Albanian law. No employment, agency or partnership relationship with the transport operator is created.
10. Changes, language and contact
ITS may update these terms; the version and effective date appear at the top of the page. Material changes are announced through the platform or the operator.
The Albanian version is official; the English version is an informative translation. Contact: info@its.al.